Important notice: This website is part of a student project. Tamalpais is a fictional brand created as part of an academic assignment at the University of Toulon. No actual product will be shipped, returned, or refunded. The information below is provided for educational and illustrative purposes only.
You have the right to return your order within 14 days of delivery.
To request a return, please visit our dedicated return portal.
Please note that any return request not submitted through this portal will not be considered.
Returns within France would incur a €4.50 fee to cover transportation and logistics. For all other countries, return costs would vary. You would be asked to check the portal for accurate rates and to finalize the return.
A return label would then be sent to you upon payment of the return fee through our platform, offered at a discounted rate.
All returns must be carefully packaged and include the original labels and documents found in the initial parcel.
Damaged, incomplete, or improperly packaged items would not be accepted and would be returned to you at your expense.
If your return is due to a clear error on our part, you would be required to specify the issue and attach a photo as evidence. If accepted, a prepaid return label would be provided.
Please allow up to 14 business days from receipt of your return for it to be processed.
On average, returns would be handled within 7 business days.
After validation, a refund or store credit would be issued within 14 business days, using the original payment method.
Shipping fees would be deducted from the refund.
On average, refunds would be completed in under 7 business days.
contact@tamalpaisshoes.com.com (again, for educational purposes only):